This is how you reset a password for drivers and tenant users if they are unable to login.
Password reset for Users
If a user does not remember their password and is unable to login to the PropDispatch web application then the following steps need to be completed.
- Go to the Settings icon and select Users and then Accounts
- Search for the user who is having the issue then click the 3 dots under the Action column
- If the user cannot remember their password you will select the Edit button and type in a new password that meets the requirements and hit the 'Update User' button.
- Share the new password that you created with the user and they should be able to login.
IMPORTANT: Password Requirements 1. Set character length to 6 2. Contains characters from three of the following four categories a. Upper Case Alpha b. Lower Case Alpha c. Digits 0-9 d. Special Characters (Only !, $, #, %) 3. Can not contain any profile details in the password (Phone number and email) 4. Should not contain username, first name, or last name
If a user needs to reset their password then follow the steps below.
- Go to the Settings icon and select Users and then Accounts
- Search for the user who is having the issue then click the 3 dots under the Action column
- Click on 'Reset Password' and confirm that you are resetting the user's password
- The user will receive an email from PropDispatch with their new password that they will use to login. Once they login the user can then change their password to whatever they choose as long as it follows the password requirements (displayed above).
